Terms and Conditions of Sale
Güncelleme: January 1, 2025
1. Company presentation
Our company specializes in selling premium products for wellness and relaxation.
Our products include a variety of quality items carefully selected for our customers.
Delivery is made in discreet packaging within 2-3 business days to ensure privacy and quality preservation.
2. Nature of products
Products offered:
Premium Products
- High-quality items with various options.
- Multiple varieties to choose from.
- Compliant with manufacturer specifications.
Specialty Items
- Materials sourced from recognised manufacturers.
- Precise quality control.
- Professional packaging suited to building materials.
- Quality guarantee on all products.
Special Orders
- Custom requests (subject to availability).
- Bulk orders for building sites and professionals.
- Personalized consultation for first-time customers.
3. Order and payment
Any order is firm and final upon validation of full payment on our website. Payment constitutes unreserved acceptance of these Terms and Conditions.
Secure payment: All transactions are processed via our secure payment processor. The customer accepts that payments are processed securely and waives any subsequent dispute related to the secure payment process.
Invoices are automatically generated and sent by email after payment.
Anti-chargeback clause: The customer undertakes to contact us for any claim before initiating any chargeback procedure. We reserve the right to provide all proof of delivery to contest any unjustified chargeback.
By placing an order, the customer confirms they are legally permitted to purchase our products in their jurisdiction.
4. Delivery
Ürünler şu yöntemlerle teslim edilir:
- Discreet shipping in unmarked packaging.
- Email confirmation with tracking information.
- Order status updates available.
Products are shipped within 3-5 business days after payment confirmation.
All packages are shipped in discreet, unmarked packaging to protect customer privacy.
Delivery confirmation constitutes proof of complete delivery in accordance with the order.
Products must be stored properly upon receipt. We are not responsible for product degradation due to improper storage after delivery.
Customers must be present to receive the package or arrange for a trusted adult (18+) to receive it.
5. Product quality and returns
- Quality guarantee: All products are tested for quality and safety.
- Damaged products: Items damaged during shipping will be replaced free of charge upon proof of damage.
- No returns policy: Due to the nature of our products, no returns are accepted once the package is delivered, except in cases of manufacturing defects.
- Customer satisfaction: We strive for 100% customer satisfaction. Contact us within 48 hours of delivery for any quality concerns.
6. Legal compliance and usage
Customers are responsible for ensuring products are legal in their jurisdiction. We ship only to regions where these products are legally permitted. Customers must use products responsibly and in accordance with local laws. Products should be stored in appropriate conditions and handled with care.
7. Responsibility
We are committed to providing high-quality products but cannot be held responsible for individual reactions to our products. Customers should use products responsibly. Effects may vary by individual.
8. Disputes
No refund will be made after order validation. Any dispute will be submitted to the competent courts.
Before any legal proceedings, the parties undertake to seek an amicable solution. In case of failure, an independent mediator may be appointed before court proceedings.
9. Specific provisions
The customer acknowledges that our products are consumable goods and waives any right of withdrawal once products are delivered. By validating their order, the customer confirms they are legally permitted to purchase our products and are at least 18 years old. Products must be consumed responsibly and stored safely away from minors and pets.
